The effect of organizational communication on employee engagement: A study of telecommunications companies in Ikeja Local Government Area, Lagos State
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Background of the Study
Effective organizational communication is a cornerstone of employee engagement, significantly impacting productivity and job satisfaction. In telecommunications companies located in Ikeja, organizational communication channels—ranging from formal meetings to digital messaging systems—play a crucial role in disseminating information and fostering an inclusive workplace culture (Adesina, 2023). Recent studies have emphasized that clear, consistent, and transparent communication enhances employee involvement, builds trust, and ultimately drives organizational success (Balogun, 2024). In an industry marked by rapid technological evolution and intense competition, the ability to engage employees through effective communication is paramount (Femi, 2025). Poor communication, on the other hand, can lead to misunderstandings, decreased morale, and a decline in employee engagement levels. This study investigates how various communication strategies in telecommunications companies influence employee engagement. By examining these dynamics, the research seeks to identify best practices and potential pitfalls, thereby providing valuable insights into how improved communication can be leveraged to foster a more motivated and productive workforce.
Statement of the Problem
Telecommunications companies in Ikeja face challenges in maintaining effective organizational communication, resulting in reduced employee engagement. Inconsistent messaging and inadequate feedback mechanisms have been reported to lower morale and productivity (Oluwaseun, 2023). The complexity of communication channels in a technologically driven environment further exacerbates these issues, leading to misunderstandings and disengagement. This study aims to identify the specific communication shortcomings affecting employee engagement and to suggest viable strategies to bridge these gaps, thereby enhancing overall organizational performance (Daramola, 2024).
Objectives of the Study:
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To assess the current state of organizational communication in telecommunications companies.
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To evaluate its impact on employee engagement.
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To recommend strategies for improving communication to boost engagement.
Research Questions:
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What is the nature of organizational communication in the selected companies?
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How does communication influence employee engagement?
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What improvements can be made to enhance engagement through better communication?
Research Hypotheses:
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Effective organizational communication positively influences employee engagement.
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Inadequate communication correlates with lower employee morale.
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Improved feedback mechanisms enhance overall engagement.
Significance of the Study
This study provides crucial insights into the relationship between organizational communication and employee engagement, offering practical recommendations to improve internal communication strategies. The findings will assist telecommunications managers and HR practitioners in creating a more interactive and responsive work environment, ultimately boosting productivity (Adebayo, 2024).
Scope and Limitations of the Study:
This study is limited to telecommunications companies in Ikeja Local Government Area and focuses exclusively on the effects of organizational communication on employee engagement.
Definitions of Terms:
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Organizational Communication: The exchange of information within an organization through various channels.
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Employee Engagement: The level of commitment and involvement an employee has towards their organization.
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Feedback Mechanisms: Processes used to collect and respond to employees’ input.
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